Administration

Notice of Privacy Practices for Protected Health Information

This notice describes how information about you may be used and disclosed and how you can get access to this information. Please review it carefully. You have the right to obtain a copy of this notice upon request. Download

Financial Policy

Premier Surgical Associates will file your insurance for you and follow up with your insurance company(s) for sixty (60) days. After 60 days, you will be responsible for any remaining balance. You are responsible for payment regardless of your insurance coverage or legal representation in situations such as accidents or workers compensation.

Insurance Information

Please provide current copies of your insurance card(s) and notify us of changes immediately. We also need your co-pay, deductible and co-insurance information. If you have no insurance, we will work with you to communicate the financial aspects of your care.

Referrals and Authorizations

It is your responsibility to obtain all required referrals and authorization approvals from your insurance company. Failure to do so will result in reduced benefits and higher patient responsibility.

Office Visits

All co-pays, deductibles or co-insurance are due at the time of service.

Surgery

If surgery is required, you will be responsible for all or a portion of the fee. We will forward your information to our financial counseling department, verify your benefits and contact you to discuss an estimate of your financial responsibility. If you are having non-urgent or elective surgery, 100% of the payment will be due prior to providing the service. If you have a life threatening illness and need urgent or emergency care, we will not delay your surgery; however, non-urgent or elective surgeries may be delayed pending payment.

Worker’s Compensation

You must contact your employer and your workers compensation insurance company and be assigned a case worker before we can treat you for a worker’s compensation injury.

Payment Options/Billing Questions

Payment options include cash, check, MasterCard and Visa. Installment payment contracts are also available for balances under $1,000. We ask that balances over $1,000 either be paid in full or placed on a credit card.

For billing questions or credit card payments, please contact us at 865-588-8838. Payments may be mailed to Department 888067, Knoxville, TN 37995-8067.

Interest and Fees

Balances that remain unpaid for 30 days are subject to interest at 18% APR. Balances that are turned over to collection agencies are assessed a 30% collection fee.

Insurance and Managed Care Plans

Premier accepts most health insurance plans. Please call your health plan to verify our surgeon is a participating provider under your health coverage. The phone number to contact your health plan customer service should be listed on your insurance card.

Questions

If you have any questions about our financial policies or if you need to make special payment arrangements, contact our Central Billing Office at 865-588-8838.

Please direct your medical questions to your primary care physician or during your appointment with your Premier surgeon.