Billing & Revenue Cycle Manager

Location: Premier Surgical Corporate Office at Papermill Drive

The primary responsibility of the Revenue Cycle manager is to manage the daily operations of our entire revenue cycle. This position will create and report on revenue cycle performance to enhance transparency and identify opportunities for improvement. The Manager will utilize Excel, SQL and Pivot Table reporting tools to define and report on various metrics and trends that are key to measuring performance. The Manager will implement process improvements around workflow, productivity, and reporting.


  • Manages and improves revenue cycle operations.
  • Applies analytical concepts and tools to enhance revenue cycle performance including payer reimbursement and performance, collections, adjustments, denial trends, staff productivity
  • Effectively manages staff by setting goals, communicating expectations, and providing coaching and mentorship.
  • Develops and maintains weekly and monthly KPI reporting (Excel and Pivot table reports and graphs) on revenue cycle performance.
  • Works with management to establish revenue cycle benchmarks and works with staff to achieve and maintain those goals.
  • Effectively communicates results to management and staff. Offers ideas for performance enhancement.
  • Maintains high professionalism and promotes an environment of open communication and collaboration with billing department staff.
  • Formalizes revenue cycle policies and procedures.

Required Competencies:

  • 5+ years’ experience in physician or hospital revenue cycle/billing department management
  • Accomplished user of Microsoft Excel, able to track key statistics and create graphs
  • Strong attention to detail, problem-solving and critical thinking skills
  • Ability to improve on processes in order to gain efficiency
  • Willingness to work well with leaders and staff across the organization
  • Strong communication skills

Degree Preferred but not required.

Certified coder preferred but not required.

Send your resume in MS Word or Excel or .pdf format to Nelda Sparkman,, fax to (865) 584-7712 (confidential fax line), or mail 6408 Papermill Drive, Suite 220, Knoxville TN  37919