Return to Premier Cleveland Main Page
Front Office Staff

Your first contact with Premier Surgical Cleveland will be with one of our friendly, helpful, front office staff as they answer phone calls and assist with check-in for patient appointments. In addition to check-in, check-out, and answering the phones, members of our front office staff can help you with billing and insurance questions, appointments for referrals, FMLA or other work/school forms and requests for medical records.


Clinical Staff

Our clinicians in the back office are the Certified Medical Assistants that assist with your surgical care. During your office visits, they will ask about the reason for the visit, take vital signs, assist the surgeons with exams and office procedures, and schedule tests or surgeries that are ordered during your appointment. Clinicians at our Cleveland, TN facility work with cancer screenings, laparoscopies, colonoscopies, and other procedures.

Phone calls with questions about symptoms, surgeries, pre-op or post-op care, medications, dressings or wound issues will be directed to the clinicians’ voice mail and those calls are usually returned by the end of the day.

Premier Cleveland Office Staff

Office Manager

Joyce Jones, Office Manger

Joyce Jones, CPC, CMPE, has been with our surgical group for 37 years. In addition to managing Premier Surgical Cleveland (formally Surgical Associates of Cleveland), she is an original founder and leader for the Bradley County chapter of the Medical Group Managers Association (MGMA), winner of the Athena Award for Women in Business and the MGMA Administrator of the Year.