If the Provider I see does not feel the procedure that I’ve pre-purchased is necessary, can I be refunded?

Every procedure is backed by the MDsave Promise: If you do not receive care for your purchased procedure, we will refund your payment in full.

Vouchers funded through CareCredit can be refunded at the customer’s request prior to redemption, but differ from our standard refund policy in that they must be redeemed within 25 days or they will be automatically cancelled and refunded.

Important Note: For some procedures, if you see the provider but do not undergo the procedure, a consult fee may still be charged. This most commonly occurs in cases when a procedure cannot be performed due to failure to follow the doctor’s preparation instructions. The fee helps offset the cost of the space, equipment, and staff reserved for your procedure even if it cannot be performed