FRONT OFFICE COORDINATOR

Location:

Premier Surgical Cleveland

Full Time: 

Monday – Friday, Day shift

 Reports to:

Office Manager

Position Summary:

Responsible for greeting patients, check-in, scheduling/ rescheduling, incoming referral management, patient registration, account updates, on-call consult requests, daily journal management and deposit process, no show follow-up, fax management and answering phones. All tasks are performed in electronic medical practice management system.                        

Job Duties:

• Greets, instructs, and directs patients and visitors in a prompt, courteous and helpful manner.
• Checks patients in completing data entry of demographics, insurance, and financial information.
• Verifies patient’s insurance benefits and participation of physician and loads appropriately into the PM System.
• Collects co-pays and balances as required.
• Prepares receipts, balances journal, and prepares deposit on a rotating basis with front office coworkers. Balances cash daily.
• Schedules/Reschedules appointments as needed.
• Contacts “no show” patients and reschedules appointments and documents in the patient record for historical record.
• Incoming Referral Management:
• Monitor faxes and calls from referring offices and self-referrals to our providers.
• Review referral details to decide if the appointment should be made (health issue, supporting
• Test results, insurance participation)
• Contact patient to register and set up appointment.
• Loads medical record information sent from referring office.
• Verifies insurance, obtains any needed official insurance referral information or authorizations.
• Take hospital consult requests, communicates those requests to the on-call physician
• Gather patient information from the hospital system and register the patient in our system.
• All tasks performed in electronic medical practice management system.
• Maintains a clean and orderly waiting area.
• Answers phone calls, screens calls and takes messages as needed.
• Other duties as assigned

• Skills:

  • Skill of intermediate-level competence in Windows-based computer software systems.
  • Skill in planning, organizing, and adhering to timelines.
  • Skill in applying universal precautions, understanding and following HIPAA guidelines.
  • Skill in interpersonal relationships with patients, their families, physicians, and co-workers.

  Abilities:

  • Analytical ability to comprehend the relationship between various tasks and data in Electronic Health Records and Practice Management System.
  • Ability to communicate medical terminology and concepts clearly.
  • Ability to ensure quality in patient care.

  Qualifications:

  • High School Diploma or GED equivalent
  • Medical terminology knowledge desired
  • Please list your computer software training and experience. Benefits include PTO, health insurance, paid holidays, and 401(k) plan.

  Send your cover letter and resume as follows:

  Email:  recruiting@premiersurgical.com
  Fax: (865) 584-7712
  Mail:
  Premier Surgical HR
  6408 Papermill Drive, Suite 220,
  Knoxville TN  37919