Premier Surgical Cleveland

Full Time: 

Monday – Friday, Day shift

 Reports to:

Office Manager

Position Summary:

Responsible for greeting patients, check-in, scheduling/ rescheduling, incoming referral management, patient registration, account updates, on-call consult requests, daily journal management and deposit process, no show follow-up, fax management and answering phones. All tasks are performed in electronic medical practice management system.                        

Job Duties:
  • Greets, instructs, and directs patients and visitors in a prompt, courteous and helpful manner.
  • Checks patients in completing data entry of demographics, insurance, and financial information.
  • Verifies patient’s insurance benefits and participation of physician and loads appropriately into the PM System.
  • Collects co-pays and balances as required.
  • Prepares receipts, balances journal, and prepares deposit on a rotating basis with front office coworkers. Balances cash daily.
  • Schedules/Reschedules appointments as needed.
  • Contacts “no show” patients and reschedules appointments and documents in the patient record for historical record.
  • Incoming Referral Management:
  • Monitor faxes and calls from referring offices and self-referrals to our providers.
  • Review referral details to decide if the appointment should be made (health issue, supporting
  • Test results, insurance participation)
  • Contact patient to register and set up appointment.
  • Loads medical record information sent from referring office.
  • Verifies insurance, obtains any needed official insurance referral information or authorizations.
  • Take hospital consult requests, communicates those requests to the on-call physician
  • Gather patient information from the hospital system and register the patient in our system.
  • All tasks performed in electronic medical practice management system.
  • Maintains a clean and orderly waiting area.
  • Answers phone calls, screens calls and takes messages as needed.
  • Other duties as assigned
  • Skills:
    • Skill of intermediate-level competence in Windows-based computer software systems.
    • Skill in planning, organizing, and adhering to timelines.
    • Skill in applying universal precautions, understanding and following HIPAA guidelines.
    • Skill in interpersonal relationships with patients, their families, physicians, and co-workers.
    • Analytical ability to comprehend the relationship between various tasks and data in Electronic Health Records and Practice Management System.
    • Ability to communicate medical terminology and concepts clearly.
    • Ability to ensure quality in patient care.
    • High School Diploma or GED equivalent
    • Medical terminology knowledge desired
    • Please list your computer software training and experience. Benefits include PTO, health insurance, paid holidays, and 401(k) plan.
    Send your cover letter and resume as follows:

    Fax: (865) 584-7712
    Premier Surgical HR
    6408 Papermill Drive, Suite 220,
    Knoxville TN  37919