Plastic Surgery Office Supervisor

Location:  Premier Surgical Papermill Drive

Full Time: Monday -Friday

Position Summary:  Responsible for coordinating plastic surgeon’s work flow including supervising employee relations and workflow, surgery scheduling, appointment scheduling, procedure and all testing scheduling; maintains patient information; obtains required referrals, pre-determinations and authorizations as required by health plans. Responsible for patient procedure estimates and quotes; patient financial counseling.

Job Duties Include:

  • Provides oversight and customer service from start to finish with prospective patients, managing the steps and periodic touch points throughout the process until the completion of the surgery.
  • Supervises overall operations of the office, including employee work flow
  • Ability to use the electronic health record as required and meet all measurable criteria.
  • Verifies patient information in Premier Surgical systems to ensure correct information is on file for referring physicians, referrals, demographic information, and insurance purposes prior to scheduled appointments, surgery or other diagnostic procedures.  Registers patients, updates information as required for timely work-flow.
  • Obtains all needed precerts, authorizations, predeterminations and/or referrals for services as required and enters them into the system per office policy.
  • Responsible for entering all charges related to office visits and procedures applying appropriate codes and fees per established office policy.  Will balance charges daily to ensure all visits have been accounted for.  Will follow up on any missing charges as necessary and ensure missing data is provided.
  • Responds to questions from referring physician offices, patients and the hospital regarding care orders in a timely manner.
  • Answers phone calls, emails, web submissions and/or any communications from referring physicians, patients and others in a timely and courteous manner, documenting the communication and response per established office policy.